LILLI DOKKEN
JEWELRY CARE AND MAINTENANCE
We take pride in making exceptional jewelry that maintains its quality over many years. To do so, it’s important that you take precautions. We recommend that you put your jewelry on last – you’ll want to save the best for last anyway, right? Putting jewelry on last keeps the stones and metals away from hairspray, lotions, perfumes, and make-up – all things that dull the shine and luster. Chlorinated water, salt water, cleaning agents, perspiration, and soaps, – just to name a few – can also be harmful to your jewelry. Because of that, we also recommend removing your jewelry while cleaning, exercising, sleeping, showering, and swimming. In addition, the air can oxidize your jewelry, so we recommend that you store your jewelry in soft pouches. We think that’s so important that each piece of jewelry we ship comes with a soft bag for storage. Lastly, we recommend that you wipe down your jewelry after wear with a soft cloth to prevent tarnishing and remove the oils from your skin. If you have any questions, please contact us at [email protected].
SHIPPING
We ship from Nashville, TN. Since our pieces are handmade and hand-set, some styles may take 5-7 business days to ship. Most items will be received within 2-3 business days after they leave our location. All of our orders will be shipped with a tracking number which we will send to you so you can obsessively check online until it is delivered. That’s right – you’re not the only one who does that.
RETURN POLICY
We always want you to be completely satisfied with your purchase, so we accept returns within 15 days of delivery. Any items that are returned must be unworn and in original packaging with all tags attached.
For sanitary reasons, all earrings are final sale. No one wants to share earring posts with a stranger – or at least no one we know.
All clearance and sale items are final and are ineligible for return.
If you’d like to return something, just let us know by email at [email protected]. We’ll give you a return authorization, and we will credit for the product only. Shipping will not be refunded. If you received free shipping, the cost of shipping will be removed from the refund total. You are responsible for return shipping. We recommend shipping returns with a tracking number and insurance as the items are owned by you until received by us. Return items must be in original packaging (cards, boxes, and pouches). Our necklaces and bracelets ship with tamper-proof tags. If the white tag has been removed, returns will not be accepted.
WARRANTY
Using our discretion, we will repair, replace, or refund any item with manufacturing defects for 1 year after purchase. After 1 year, depending on availability and complexity, we may be able to repair items for a fee, but because of our limited number and handmade pieces, that won’t always be possible.
Damages or defects not caused during manufacturing – for example, accidental damage or tarnishing are not covered under warranty. Although we can’t guarantee it, we will try to repair or replace them at a discounted rate for the first 90 days.
SECURITY
We will never sell or give out your personal information. All of our payments are processed using Stripe, and your credit card information is encrypted at all times. Our software is designed to be 100% PCI compliant.
PRIVACY POLICY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Lilli Dokken site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
COPYRIGHT
All of our content including but not limited to our logos, copy, descriptions, designs, photographs, and images are the sole property of Lillian Grace Dokken Designs, dba Lilli Dokken. None of our content may be used without written permission by Lilli Dokken. Its use without permission is prohibited and subject to legal action.